The doors opened in 1978 and have remained open, at the same location , for all customers needing hands on assistance with their insurance and bonding needs.
We pride ourselves in providing the highest service possible for our customers and their needs, whatever they might be. To us, customer service does not end at the sale of the policy, but only begins. We try to obtain a certain demeanor with clients that will keep them happy and satisfied with the service and coverage that we provide for them for the length of the relationship.
The relationship that we build with our customers leads them into recommending the agency to their family and friends. With our low loss ratio and great customer service the customers fell secure in bringing their insurance and bonding needs to us. When the day comes that they do need to file a claim, we put a lot of effort and compassion into the process. We want to make sure the customer feels satisfied in their choice of agency and company when it comes to a time that they need them.
When receiving call in quotes, recommendations, or going out and finding the leads, we show nothing but respect and courtesy to the prospect. We find out their requirements and assets, and then recommend the best coverage and policy to fit their protection needs. This we feel builds the trust and character that brings them to the agency and keeps them here for many years.
In closing, we are a very well established agency with many loyal customers and a great staff that is welling to help in any way. Not only will your company help build our business, but with our expertise and friendly attitudes, I feel we would help to build your company in the same way.
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Gillen & Associates Insurance & Bonds LLC